If for any reason you are not satisfied with the handmade jewelry that you have purchased, you may return the unworn item(s) to us in the original condition and packaging within 7 days of receiving.
We will be happy to offer you an exchange or refund subject to the conditions below.
- Always contact us of your intention to return items within 48 hours of receipt for any reason.
- Ensure that the items are in perfect condition, unused and in their original packaging.
- Remember to include your name and address and the order number in the package.
- State whether you would like a refund or exchange.
- Items damaged at receipt will be refunded or exchanged at no cost with free delivery.
- Non-Damaged items being returned to us, and then subsequently arriving damaged or which are lost in the post, will not be credited.
- We strongly advise that returns are sent by insured delivery.
- GemRave cannot accept responsibility for parcels being returned to us that are damaged or lost in transit.
- All refunds minus return shipping charges will be made via PayPal to the credit/debit card used in the original transaction.
- For reasons of hygiene, all earrings are non-returnable.
- I reserve the right to refuse any return that I feel has not been in compliance with my policy.